Planbook Orders

Often our planbook order inquiries fall into the following frequently asked questions.

Q: I placed my order for my Lindal Planbook Set or other materials. When can I expect them to arrive?

A: We ship all orders on the next business day. Here is a list of our shipping options:

If there was any question with your order, you would have heard from one of our Lindal representatives within 48 hours of the day your order was first processed.

If you would like to contact our customer fulfillment department, please provide the name on the order, your order number and the items you ordered in your email.

Q: Why is my Lindal promotional or special offer code not working?

A: You can enter your Promotional Code once you proceed to check out and are in the Order Information and Summary page. Look beneath the Items to be Shipped and Grand Total and you will see Enter Your Promo Code and a box. Enter the Promo Code in the box and hit submit. If your Promo Code is accepted, the discount will be shown and your Grand Total will be revised. If for some reason you place your order and do not enter the code, please email us at info@lindal.com with your promotional/special offer code along with your order confirmation immediately, and we will adjust your order when it is processed.

Q: Why is the cost of overseas shipping so high?

To give you the best service for delivery to other countries, we choose to ship our books via UPS Worldwide Express. We can track the package easily and you will usually have it within 3-5 days. If there are any problems with your package delivery, we can count on UPS to rectify the situation immediately.

If you would like to contact our customer fulfillment department, please provide the name on the order and the items you ordered in your email.

For more detailed information on your planbook order, please visit our Store Help.