Ask Sir Walter: Customer Service Concerns
|
Who do I contact if I have a problem after my package is delivered? |
|
|||
Q: Who do I contact if I have a problem after my package is delivered?
A: Your local dealer remains your liaison and is always your first contact. They are there to assist you from beginning to completion and to make sure everything meets your needs. Problems that arise are translated from them to our Customer Relations Department.
Q: How do I contact Lindal?
A: The corporate office is located in Seattle, Washington.
To order literature, call 1-888-4-LINDAL (454-6325).
For all other inquires, call 206-725-0900 or write:
Lindal Cedar Homes
4300 South 104th Place
Seattle, WA 98178.
Q: I need to contact your Customer Service department. How do I do that?
A: Please visit Customer Service.
Q: I placed my order for my Lindal Planbook Set or other materials, when can I expect them to arrive?
We ship all orders on the next business day. Here is a list of our shipping options:
US Shipments
Standard shipping
UPS Ground (street address)
Parcel Post (P.O. Box, APO, FPO)
Upgraded shipping
UPS 2nd Day Air (street address)
Priority Mail (P.O. Box, APO, FPO)
Canadian Shipment
Standard shipping
UPS Standard (street address)
Airmail Parcel Post (P.O. Box, APO, FPO)
Upgraded shipping
UPS Expedited (street address)
Global Express (P.O. Box, APO, FPO)
Overseas Shipments
Standard shipping
UPS Worldwide Express (street address)
Global Express Mail (P.O. Box)
If there was any question in your order, you would have heard from one of our Lindal representatives within 48 hours of the day your order was first processed.
If you would like to contact our customer fulfillment department, please provide the name on the order, your order number and the items you ordered in your email.
Q: Why is my Lindal promotional or special offer code not working?
A: You can enter your Promotional Code once you proceed to check out and are in the Order Information and Summary page. Look beneath the Items to be Shipped and Grand Total and you will see Enter Your Promo Code and a box. Enter the Promo Code in the box and hit submit. If your Promo Code is accepted, the discount will be shown and your Grand Total will be revised.
If your Promo Code does not work, please immediately contact our customer fulfillment department with the name on the order, the Promotional Code you were trying to use and the items you were ordering. We can then assist you through the order. If you complete your order but were not able to enter the Promotional Code, please contact our customer fulfillment department with your name, order number and the promotional code and we will adjust your order.
Q: Why is the cost of shipping the planbooks overseas so high?
A: To give you the best service for delivery to other countries, we choose to ship our books via UPS Worldwide Express. We can track the package easily and you will usually have it within 3-5 days. If there are any problems with your package delivery, we can count on UPS to rectify the situation immediately.
If you would like to contact our customer fulfillment department, please provide the name on the order and the items you ordered in your email.
