Welcome to Store Help!Please browse through these sections that help walk you through the most frequently asked questions by other shoppers. Placing Your First OrderPlacing an order with Lindal is easy. There's no need to create an account first, as you can enter a password during your order process to set up your account.
We'll walk you through the steps of placing your first order. If you have any problems when following these steps, please read our Troubleshooting Tips.
1. Find the Items You Want 2. Add the Items to Your Shopping Cart 3. Proceed to Checkout 4. Enter Your Billing and Shipping Information 5. Enter a Password to Become a Registered Lindal User 6. Click on Proceed with Checkout 7. Enter a Promotional Code (if you have one) 8. Choose a Shipping Method 9. Provide Payment Information 10. Review all Information and Click on “Place Your Order” 11. Print Your Order Information for Your Records
Pricing All prices are listed in U.S. dollars. We do have a currency converter for Canadian Prices. Just find the Canadian flag at the bottom of the page and click on “Convert to Canadian Prices.” Your final pricing should show in Canadian funds. If you live outside the
Sales Tax Requirements All of our promotional material orders are processed and shipped out of our Head Office facilities in
How Tax Is Calculated The amount of tax charged is a flat 8.8% on both goods and shipping to any orders with a shipping address of
Money-Back Guarantee We hope that you enjoy our Lindal promotional materials and find them useful in planning your dream home. However, if you are not satisfied with the materials, we do offer a money back guarantee. Just ship the materials you do not want back to us and we will credit your account for the cost of the goods only. Regretfully, we cannot credit you for shipping costs of the original item or the return package.
Payment OptionsPayment Methods: We accept Visa and Mastercard. We also accept personal checks or money orders (in Shipping within the
Shipping outside the
Order Form TroubleshootingYour business is important to us. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below.
Unsure if your order went through? If you entered a correct email address, you should receive an order confirmation within 24 hours. If you do not, you can email info@lindal.com with your name, email, phone and the items ordered and we’ll send a verification of your order or contact you by phone.
Empty Shopping Cart. If your Shopping Cart is empty or items are missing from it, be sure that you are clicking on the “Add to Cart” button for each item you order.
Error message on payment page. Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.
Promotional code is not accepted. First, be sure that you are entering the promotional code exactly as it appears on your promotional offer, and that the code has not expired. If the code is correct, then it is likely that your order does not meet the qualifications for using the promotional code.
Page keeps looping back or is not updating. If you are being looped back to the same page on the order form, or the form is not updating when you make changes, your Web browser may be caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.
Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions may help: Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem. Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"),and delete the files stored in your cache.
If none of these suggestions solves your problem, please contact us. Please include as much information in your message as possible, including:
Our Customer Service department will be happy to assist you. However, please note that we cannot accept orders via email.
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